|
I am having trouble registering with both my “old” account number and the new account number that was assigned to me. Do not enter any dashes or spaces in between the digits of the account number. The correct way to enter the account number is, for example: 6669098999 - NOT 66 690 909 99 (Back to Top)
I have successfully registered for My Account, but am unable to log in. After several attempts, the system has locked me out. Please contact us at 800-436-7734 or 1-888-234-9209. A Customer Service Representative will reset your password/account. (Back to Top)
I have been an AutoPay | AnyTime customer for many years and now my username and password will not work. As of 3/30/09, your old username and password need to change. Please register for My Account to create a new username and password.
(Back to Top)
The system is telling me my account numbers are “invalid, “unregistered” or “not a residential account number.” Do not enter any dashes or spaces in between the account number digits. Verify you are entering the name on the account as it is displayed on your bill. If you have a middle name or middle initial, try including that in the last name field when registering. Example: MARY JANE SMITH. While unusual, our system may hold “Jane” in the last name field along with “Smith”.
If you continue to have trouble, please call 1-888-234-9209 and ask the representative to verify how this information is stored in the system.
(Back to Top)
I have been trying to register for My Account without success. I have the correct name, account number, as well as, email address. What should I do? If you haven’t already re-registered, please do so at this time. If you re-registered, try entering your name as mentioned above, enter your account number without spaces or dashes and use all Caps. (Back to Top)
I can’t remember my user name. Click here and enter your last name and email address.
(Back to Top)
I can’t remember my password. Click here and enter your user name and email address.
(Back to Top)
I get a pop-up message asking if I want to view only the webpage content that was delivered securely. Is it safe? Yes. All customer data on the site is secure. Some of the images that make up the overall page are not transmitted through HTTPS. It is safe to answer “No”, and view both the secure and unsecure content. Your data is secure whether you answer ‘Yes’ or ‘No’ to the question in the pop-up. (Back to Top)
When I log in it looks like some of the images are missing. Why? Although all customer data is secure, some images that make up the overall page are not transmitted through HTTPS. Depending on your browser, you may be asked if you want to view only the webpage content that was delivered securely. Answer “No” to this question so that any non-secured images also appear. This does not compromise the security of customer data in any way. (Back to Top)
My Account does not work with Firefox or Safari Web browsers. My Account is optimized for Internet Explorer v.6. If you are using other Web browsers while using My Account and are unable to perform self-service activities, please contact customer service (800-436-7734) for assistance. Additional browser types will be made compatible in future versions of My Account. (Back to Top)
There are a wide variety of services within My Account. How can I get a quick tutorial of how to use them? Review the short demo clips available on the My Account Help page.
(Back to Top)
I forgot my password and was sent a new one, but that new password does not work. What should I do? Call us to reset your password at 800-436-7734 or 1-888-234-9209. (Back to Top)
I am trying to pay my bill online, but every time I put in my information it gives me another account number that is not mine. Effective March 30, 2009, PSE&G implemented a new customer information system and your account number has been changed. You were notified through our bill inserts and a message was placed on the outer envelope. (Back to Top)
|
email this page
